Sometimes this happens. Here are some things to verify:

  1. You might need to reclaim the Facebook Page. This is odd, but happens when the page was made before the business. (shrug...)
    • Open FB Business Settings: https://business.facebook.com/settings
    • At the bottom of menu on the left side, tap Setup Guide
    To the right, you will now see a row labeled PAGES
    • Tap CLAIM PAGE to connect the page to this FB Business account

  2. Make sure you're the admin of the FB Business Page.
    • Open FB Business Settings: https://business.facebook.com/settings
    • Midway down the menu on the left side, tap PAGES
    • To the right, you will now see a list of PAGES
    • Make sure your page is on there, and you're listed as an Admin
    • If not, add your page and yourself as an Admin

  3. Make sure your Instagram Account is connected
    .• Open FB Business Settings: https://business.facebook.com/settings
    • Midway down the menu on the left side, tap INSTAGRAM
    • To the right, you will now see a list of INSTAGRAM ACCOUNTS
    • Make sure your account is listed
    • If not, add your INSTAGRAM account

  4. Create a FB Page for your business if you don't have one!
    • Super simple, click here: https://www.facebook.com/pages/creation/
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